How to teach business English emails: Making it professional

Writing an email in a foreign language is scary. Your students are worried they will sound rude or unprofessional. Teaching business English is all about giving them 'templates' they can use over and over again.

Step 1: The 'Politeness' Scale

Show them that English has levels. 'Give me the report' is level 1 (rude). 'Could you give me the report?' is level 5 (better). 'I was wondering if you could possibly send over the report when you have a moment' is level 10 (very polite). Teach them that more words often equals more politeness in English.

Step 2: Formal vs. Informal

Draw a line on the board. On one side, write 'Hi John.' On the other, write 'Dear Mr. Smith.' Show them when to use each. Explain that you start formal and only get casual once the other person does. This 'social rule' is often more important than the grammar itself.

Step 3: The 'Sandwich' Method for Bad News

If they have to say 'No' or give bad news in an email, teach them the sandwich: 1. Positive opening, 2. The bad news, 3. Positive closing. It makes them sound professional and kind, which is what every business student wants.

Useful Phrases to Give Them

• Opening: 'I hope this email finds you well.'
• Asking: 'I am writing to inquire about...'
• Closing: 'I look forward to hearing from you.'